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Plan your visit

Do I have to pay an entrance fee to Buckland Park to take part in an activity with The SHAC?
If you are taking part in a SHAC activity your SHAC booking entitles you to park for the duration of your course or for up to 2 hours for free. If you wish to remain longer than this you will need to purchase an entry ticket from www.bucklandparklake.co.uk
Can I bring spectators with me while I take part in a SHAC activity at Buckland Park?

Only participants that have booked onto a SHAC activity are entitled to entry in to Buckland Park. Additional visitors should purchase a ticket to gain visit the Park. Tickets can be purchased from www.bucklandparklake.co.uk

If a child is taking part in Junior SUP club or is swimming an accompanying parent or guardian is welcome to stay & spectate.

Can I bring my dog with me when I visit The SHAC at Buckland Park?
Buckland Park is a strictly a dog free zone due to the wild birds that live & nest onsite so please leave dogs at home.
What happens if the weather is bad when my activity is due to take place?
We find that the weather forecast can change quickly so we don’t look too far ahead because most often the stormy weather is very local & misses us completely.

We dynamically assess conditions constantly to keep our staff & clients safe. In the event that we cannot operate we will let you know & arrange your session for a different day. If you do not hear from us then presume that all is well for your session to go ahead.

Making a Booking

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How do I Make a Booking?

To make bookings with us initially you need to set up a SHAC account by clicking one of the Booking buttons on any activity.

All standard bookings need to be made on our website using your account so that we can collect the necessary information about each attendee in order for them to participate. Enquiries about large private group bookings can be made by emailing info@theshac.co.uk

How do I Change my booking?
You can change your bookings in your SHAC account up to 48 hours prior to the start of your booked session. Log in & go into ‘My Bookings’ & you will see the transactions that are within the time frame to be able to be changed. There is a button which says “change booking”. Instructions of how to change your bookings will appear on the screen.

If you are within 48 hours of your session you are no longer eligible to change your booking. 

Can I cancel my booking?
You can redeem your booking up to 48 hours before the start time of the session as credit which will sit in your account until you are ready to book. If you need to cancel your booking rather than postpone your session please contact us at info@theshac.co.uk. Standard bookings made through our website are refundable with a minimum of 48 hours notice
Can I make a booking for someone other than myself using my SHAC account?
If you want to book for more than just yourself or for someone else you need to add the other participants to your attendees list. We need this so that we have medical information & emergency contacts for everyone that attends a SHAC activity.

Click on make a booking. 

Scroll down until you see the calendar.  Select the date & time you want to book from the calendar & it will appear in your basket. 

Select the number of spaces you want to purchase. If there aren’t enough spaces available you’ll need to choose again.

Once you’ve selected your session you MUST add the names of your attendees to the booking before you can proceed & pay. 

How do I add attendees?
You can add, remove or change attendees in your SHAC account.

Initially add all the names & details to your ATTENDEES LIST.

Then go into ‘My Bookings’ & select the booking you want. In there you have the option swap yourself out & someone else in or add attendees to the session.

Woodland activities

What do I need to bring to SHAC woodlands activities?

Kit List Essential items

For Woodland Adventure Days only: Packed Lunch, drinks & snacks Please DO NOT pack any food items that may contain nuts.

For Forest School and Adventure Days:

Full Water bottle
Suitable outdoor footwear- Closed toe shoes/boots (no sandals or flip flops). Wellington boots for paddling in the stream that runs through camp. Please ensure you are happy that any footwear you bring could get muddy.
Personal medication – eg Epi pens or asthma inhalers

Weather related items:
Water proof jacket/trousers – if poor weather is forecast these are essential to help keep you dry and warm.
Woolly hat / Gloves / Scarf – If you are attending one of our spring or winter camps it can get cold away from the campfire so wrap up warm.
Sunscreen, sunhat & insect repellent

Can my 5 year old attend a Woodland Adventure Day?

Sadly not, Our age range for a Woodland Adventure Day is 6 – 12 years old. In our experience we have found that if we stretch the age range beyond where we have set it the needs of the children become too varied. To make sure that everyone has the best experience possible we have set the age limit to where we think it works the best.

Do you offer parties in the woods for adults and families?

Our woodland site is an ideal space for groups of adults or mixed groups of adults & children, We can offer age & ability appropriate activities to suit most people. For information regarding woodland activities & parties for groups please contact info@theshac.co.uk for details.

Does the SHAC accept childcare vouchers?

The SHAC is currently not in a position to accept childcare vouchers as we are not a childcare facility.

Can I bring a private group to The SHAC to do activities?
The SHAC welcomes groups. Your visit can be to participate in a single or multiple activities. Bespoke catering can also be provided by The Buckland Park Lake onsite restaurant, The Reverie. If you would like to bring a private group please contact us at info@theshac.co.uk with your requirements.

Swimming

What should I wear for open water swimming?

We have a broad spectrum of swimmers who swim with us & we support their preferences & swimming aims as far as possible. During our regular swimming sessions adults are welcome to swim without a wetsuit if the water temperature is above 16 degrees. When the water temperature starts to cool down we would expect swimmers who swim without a wetsuit to show that they are experienced swimmers & have the appropriate kit with them &  that they have a rewarming process in place. If you are interested in swimming in cold water we recommend that you attend one of our Introduction to Cold Water swimming & Immersion Courses before you begin to learn about appropriate kit & cold water recovery.

During swimming events we may insist on wetsuit use depending on the particular event. In this instance details will be advertised with the event on our website & on your booking confirmation.

Junior swimmers age 10 – 15 are required to wear a wetsuit & tow float when swimming with SHAC

All swimmers are required to wear a BRIGHTLY COLOURED SWIMMING HAT (or carry a towfloat) at all times when swimming with SHAC so that they are visible to our lifeguards.

Can I hire a wetsuit?
We have a range of different sized wetsuits available to hire at the site on the day. Wetsuit hire costs £10 per suit. If you would like to hire a wetsuit it is worth arriving 10 minutes early to get your wetsuit organised before your session starts.
How do I get the 12 for price of 10 swimming offer?
To get the offer you need so select 10 dates and book & pay for 10 swims . Once you have done this the credit for 2 swims will be added to your SHAC account for you to use at your leisure. Swimming sessions are scheduled a year ahead so If you don’t know when you want to swim book way ahead. You can change any of your bookings up to 48 hours prior to the start of a session.
Also use the credit for for payment before booking another block of ten.
Can I bring my relatives or friends with me to watch while I swim?
Only participants that have booked onto a SHAC activity are entitled to entry in to Buckland Park. Additional visitors should purchase a ticket to gain visit the Park. Tickets can be purchased from www.bucklandparklake.co.uk

If a child is swimming an accompanying parent or guardian is welcome to stay & spectate. 

What does The Introduction to Cold Water Swimming & Immersion Course cover?
You can find details here.
Can I bring a private group to The SHAC to do activities?
The SHAC welcomes groups. Your visit can be to participate in a single or multiple activities. Bespoke catering can also be provided by The Buckland Park Lake onsite restaurant, The Reverie. If you would like to bring a private group please contact us at info@theshac.co.uk with your requirements.
Do you offer swimming coaching?
During the warmer months we offer swimming coaching on a 1:2:1 or private small group basis as well as stroke improvement workshops for swimmers who wish to learn or improve their Front Crawl stroke. Please see our swimming timetable for available slots or email info@theshac.co.uk to enquire about small private group sessions.
Are children allowed to swim in The SHAC Lagoon?
Junior swimmers age 10 and above are welcome to swim with SHAC during our swimming sessions. All junior swimmers must wear a wetsuit & tow float as well as a brightly coloured swimming hat. All swimmers need to be able to swim 400 metres comfortably.

The water in The Lagoon gets deep very quickly as the land drops away sharply from the beach area. This makes the Lagoon unsuitable for leisure swimming or paddling with small children. There is a shallow pool area in Buckland Park where children up to 10 years can have fun in the water.

Paddleboarding

Do I have to attend a SHAC Introduction to SUP session to be able to SUP at Buckland Park Lake?
You can book onto a SUP taster session without attending an Introduction to SUP session but if you would like to paddle on the main body of water or hire a SUP from us during a Freeride session then you initially need to attend an Introduction to SUP session or an Instructed Family & Friends Private SUP session.

SUP Taster sessions are suitable for people wanting to give SUP a try to see if they like it.

Junior paddlers are welcome to join the session. Unaccompanied children from age 12 & children with an accompanying adult may attend from age 6, each on their own SUP. It is not possible to put children on the front of an adult SUP and share a board.

All participants must be water confident & be able to swim 25 Metres comfortably

Can I bring my own board to paddle at Buckland Park Lake?
You are welcome to launch your own SUP in The Lagoon area of Buckland Park Lake during our Freeride sessions. If you want to access the main body of water you will initially need to attend one of our Introduction to SUP sessions. Freeride sessions run weekly on Thursday evenings & Sunday afternoons between April – October & any additional sessions can be seen on our SUP calendar. All Freeride sessions must be booked on our website prior to arrival.
How do I get the 6 for price of 5 SUP Freeride offer?
To get the offer you need so select 5 dates and book & pay for 5 Freeride sessions . Once you have done this the credit for 1 Freeride session will be added to your SHAC account for you to use at your leisure.
If you don’t know exactly when you want to Freeride book way ahead. You can change any of your bookings up to 48 hours prior to the start of a session.
Can I bring my relatives or friends with me to watch while I paddleboard?

Special rules apply to Buckland Park: only participants that have booked onto a SHAC activity are entitled to entry in to Buckland Park. Additional visitors should purchase a ticket to gain visit the Park. Tickets can be purchased from www.bucklandparklake.co.uk. If a child is paddleboarding, an accompanying parent or guardian is welcome to stay & spectate.

Can I bring my canoe, kayak, sailing boat or other to use at Buckland Park Lake?
At this time only SUP’s are permitted to launch at Buckland Park Lake. If this changes details will be advertised on our website & through our social media.
Can I bring a private group to The SHAC to do activities?
The SHAC welcomes groups. Your visit can be to participate in a single or multiple activities. Bespoke catering can also be provided by The Buckland Park Lake onsite restaurant, The Reverie. If you would like to bring a private group please contact us at info@theshac.co.uk with your requirements.
What shall I wear for paddle boarding?
The weather & time of year will determine what you choose to wear when you are on the water paddleboarding. Wetsuits are not essential for SUP as you won’t necessarily fall in the water (it usually depends on how brave you are). If you do not wear a wetsuit sports clothes that dry quickly or swim wear is ideal. It is a good idea to bring a towel (just in case) & some warm & snuggly clothes so that you can warm up after the session.
Buoyancy aids will be provided where necessary.

You can opt to hire a wetsuit from us. A wide range of wetsuits are available to hire at the site on the day for £10 per suit.

I am interested in training my dog to come with me on a SUP. Can I so this at Buckland Park Lake?
Sadly not. Buckland Park Park is a dog free park due to the wildlife in residence.

Wellbeing

What should I bring for the Moon Circle?

Your favourite mug! for tea or other hot drink

A blanket or equivalent to sit on & maybe a plastic bag underneath if the ground is damp.

Yoga mat is optional. We will be doing the physical part of our yoga practice on the beach enabling us to connect directly with the earth below or use a towel or blanket

Layers of clothing – loose, comfortable clothing & lots of extra layers to keep warm especially for after getting out of the water.

A snack 

Notepaper & a pen

Journal (optional)

Swimwear (optional)

Towel

Hat, gloves & anything to keep you warm if it is chilly

Torch

Is there an age limit for Spooncarving?

Participants need to be a minimum of 16 years old to take part in a Spooncarving session.

eFoil

Can more than one person book onto an E-Foil session?
The E-Foil session is only available as a 1:2:1 session. It is not possible to share the session with a second or third person as it wouldn’t give either person enough time to get the best experience from the E-Foil. Believe me – once you get on it you won’t want to get off it.
What should I wear for my E-Foil session?
You are welcome to wear your own wetsuit for the E-Foil session but if you don’t have your own wetsuit we will kit you out with all of the equipment you need for you session. Just bring your swimwear for underneath.
Is there an age limit for E-Foiling with The SHAC?
Participants need to be a minimum of 18 years old to take part in an E-Foil session.
Can I bring my relatives or friends with me to watch while I eFoil?
Only participants that have booked onto a SHAC activity are entitled to entry in to Buckland Park. Additional visitors should purchase a ticket to gain visit the Park. Tickets can be purchased from www.bucklandparklake.co.uk
Still need help? Send us a note!

For any other questions, please email us at info@theshac.co.uk