The SHAC’s Privacy and Data Protection Policy

We take your privacy and security extremely seriously and recognise that this is a major concern for the majority of our customers. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you.
When you buy an Activity or Product from us, we ask you to agree to our Terms and Conditions which include this Privacy and Data Protection Policy, as governed by the Data Protection Act 1998. It tells you how we collect and process data received from you on our site and social media. If you have any comments on or concerns about this policy please email them to us at info@theshac.co.uk

Who we are:
Our Site is www.theshac.co.uk and the company name is The Surrey Hills Adventure Company, with registered office at 87 Mid Street, South Nutfield, Redhill, Surrey, England, RH1 4JJ

Information you give us
You may give us information about yourself when purchasing an “experience” on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you use Our Site, and when you report a problem with Our Site. The information you give us may include your name, your child’s name, address, email address and phone number, and medical details.

Your use of the Site, and any disclosure of personal information via the Site or the App signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

What we may collect
We may collect and process the following data about you:

When you register to purchase services, adventures or products through The SHAC we ask for information such as your name, e-mail address, postal address, medical conditions and contact details. The SHAC then keeps a record of this information. This means we can deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
We keep a record of any e-mail or mail correspondence you send us, so we can track any problems or concerns you’ve had with our services.
If you contact The SHAC by telephone we may record data from the conversation and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management. We also record information you submit to us on Our Site at any time, details of your visits to Our Site and the resources you use. We may also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of using www.theshac.co.uk You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.

Please note that we do not share such data with any third parties without your consent (except see Disclosing Your Information below).

Photographs and Films
We regularly take photographs and record films at our sites for use in publicity. We will always verbally seek permission from customers on site when we take such images and films. In agreeing to our terms and conditions you and members of your party agree that such content will be considered non-confidential and we have the irrevocable, worldwide, transferrable, royalty-free, right to reproduce, distribute, share, publish, and display such content and the right to create derivative works from your content, edit or modify such content, transfer the medium of such content, and use such content. For your reassurance, it is our policy to seek written permission from responsible adults before using identifiable images of under 16s.

Card payments
We use secure payment gateways when you pay via our website. When you pay through the website we do not see your card details, or store these at all. When we take payments over the phone, any card details taken are used once only and then destroyed. All procedures are PCI compliant.

We use cookies to distinguish users and improve Our Site. We use different types of cookies for different things, such as:

  • Analysing how you use the site
  • Giving you a better, more personalised experience
  • Recognising when you’ve signed in

Read on to find out more about the different kinds of cookie we use. If you like you can turn cookies on or off here.

  • Strictly necessary cookies: These cookies let you use all the different parts of the SHAC website. Without them, services that you’ve asked for can’t be provided. Also, we collect data from you to help us understand how people are using the SHAC website, so we can make it better. We currently use Google analytics to do this but we may change supplier from time to time. These analytics services are anonymous – they don’t tell us who you are.
  • Functional cookies: These help us personalise the SHAC website to you by remembering your preferences and settings.
  • Performance cookies: These help us make sure that the website is working properly and fix any errors. And they let us try out different ideas.

How we use what we collect
We may use information about you to:

  • present site content effectively to you
  • provide information, products and services that you request, or (with your consent) which we think may interest you carry out our contracts with you
  • tell you our charges
  • tell you about other goods and services that might interest you.

If you are already our customer, we will only contact you electronically about things we feel will interest you.
If you are a new customer, you will only be contacted if you agree to it.
If you do not want to be contacted for marketing purposes, please unsubscribe from our mailing list or email /phone us to ask to be removed.

Where we store your data
We will not transfer your collected data to storage outside the UK and the European Economic Area (EEA).
By giving us your personal data to fulfil your order or to allow us to provide services to you, we will do what we reasonably can to keep your data secure.
Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our reasonable efforts.

Disclosing your information
We are allowed to disclose your information in the following cases:.
  • if we want to sell our business, or our company, we can disclose it to the potential buyer
  • we can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights
  • we can exchange information with others to protect against fraud or credit risks.

Your rights
You can ask us not to use your data for marketing. You can do this by contacting us at any time at info@theshac.co.uk . The Data Protection Act 1998 gives you the right to see information we hold about you.

Links to other sites
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. If you follow a link to any of these websites please note that these websites have their own privacy policies and that we do not accept responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

Social Media Terms of Use
The SHAC maintains publicly facing pages on social media sites, social networking sites, internet postings and blogs (“Social Media Sites”). By posting any content related directly or indirectly to The SHAC on any Social Media Sites on the internet, you accept, without limitation or qualification, these terms.
By providing any content to any Social Media Sites you agree that the content will be considered non-confidential and we have the irrevocable, worldwide, transferrable, royalty-free, right to reproduce, distribute, publish, and display such content and the right to create derivative works from your content, edit or modify such content, transfer the medium of such content, and use such content. By uploading the content onto the Social Media Sites you agree that the material will not be defamatory of any person, infringe any copyright, database right or trade mark of any other or promote any illegal activity.
If you have any comments or concerns in relation to your use or The SHACs use of Social Media Sites, please contact us

If we change our privacy policy, we will post the changes on this page. If we decide to, we may also email you.