Website Terms of Use

Version date: October 2026

1. Important information

These Website Terms of Use govern your use of the SHAC website at www.theshac.co.uk (the Website).

They do not govern the contract for any activity, session, product or experience that you book with us. Any booking is governed by The SHAC’s Booking Terms and Conditions.

Our Privacy Notice explains how we collect and use personal data. Our Cookie Policy explains how cookies and similar technologies are used on the Website.

By using the Website, you confirm that you accept these Website Terms of Use. If you do not agree to them, please do not use the Website.

2. Who we are

The Website is operated by The Surrey Hills Adventure Company Limited, trading as The SHAC.

  • Company number: 09049780

  • VAT number: 307 1184 32

  • Registered office: Buckland Park Lake, Park Lake Drive, Buckland, Betchworth, Surrey RH3 7FE

  • Email: info@theshac.co.uk

References to The SHAC, we, us or our mean The Surrey Hills Adventure Company Limited.

3. Information on the Website

The Website provides general information about The SHAC, our outdoor activities and wellbeing experiences, including open water swimming, stand-up paddleboarding, SUP Yoga, wellbeing sessions, children’s activities, group bookings and private hire.

Information on the Website may include details about:

  • activities and sessions;

  • prices;

  • timetables and opening hours;

  • availability;

  • location and facilities;

  • suitability, ability and fitness requirements; and

  • safety guidance.

We take reasonable care to keep the information accurate and up to date. However, activities, prices, timetables and availability may change seasonally or because of weather, water conditions, safety considerations, operational requirements or requirements imposed by landowners and other site operators.

Information on the Website is not a contractual offer and does not guarantee that a particular activity, date, price, facility or session will be available. Only our booking confirmation and the applicable Booking Terms and Conditions govern what you have purchased.

Any information about the difficulty, suitability or fitness requirements of an activity is general guidance only. It is not a guarantee that an activity will be safe or suitable for every person. You must read and follow the safety information and requirements that apply to the activity you wish to book.

If we identify an error, we will take reasonable steps to correct it promptly. If a price is obviously incorrect, we will contact you before accepting the booking. You may cancel the booking for a full refund if you do not wish to proceed at the corrected price.

4. Intellectual property

The Website and its content, including:

  • text;

  • photographs and other images;

  • videos;

  • logos;

  • The SHAC name and branding;

  • graphics;

  • page layouts; and

  • the Website’s design and software,

are owned by or licensed to The SHAC and are protected by copyright, trademark and other intellectual property laws.

You may view the Website and print or download reasonable extracts for your own personal, non-commercial use.

You must not, without our prior written permission:

  • copy, reproduce, republish, sell or commercially exploit Website content;

  • use Website content for advertising, marketing or other commercial purposes;

  • scrape, harvest or systematically collect information from the Website;

  • carry out text and data mining or use Website content to train or develop a model, system or service;

  • systematically download or store Website content;

  • frame, mirror or reproduce the Website or any part of it on another website or service;

  • remove copyright, trademark or other proprietary notices; or

  • use The SHAC’s name, logos, trade marks or branding.

All rights not expressly granted in these terms are reserved.

5. Photographs and content submitted by visitors

You must not upload or submit content to the Website unless the relevant feature or page expressly allows you to do so.

This may include competition entries, reviews, comments, photographs or other material sent to us.

If you submit content, you confirm that:

  • it is your own content or you have all necessary rights and permissions to submit it;

  • it is accurate and not misleading;

  • it is not defamatory, unlawful, abusive, discriminatory, threatening or obscene;

  • it does not infringe another person’s copyright, trade mark, privacy, confidentiality or other rights;

  • it does not contain malware or other harmful code; and

  • it does not include an identifiable image of a child unless you have the consent of that child’s parent or guardian.

You remain responsible for the content you submit.

By submitting content, you grant The SHAC a non-exclusive, royalty-free licence to use, reproduce, edit, publish and display that content to promote The SHAC and its activities. This licence applies across our Website, social media, marketing materials and other promotional channels.

You may end this licence by asking us in writing at info@theshac.co.uk. We will stop using the content for future promotional purposes within a reasonable period, subject to:

  • material already printed or distributed;

  • content already incorporated into a publication or campaign;

  • technical limitations; and

  • any legal or record-keeping requirements.

We may, but are not required to, review, moderate, edit or remove submitted content at our discretion.

6. Acceptable use

You must use the Website lawfully and responsibly.

You must not:

  • interfere with the operation, security or availability of the Website;

  • introduce or transmit viruses, malware or other harmful code;

  • attempt to gain unauthorised access to the Website, its server, accounts or systems;

  • probe, scan or test the vulnerability of the Website or any connected network;

  • use automated tools to harvest information or access the Website in a way that places an unreasonable burden on it;

  • use the Website to send spam or unsolicited commercial communications;

  • impersonate The SHAC, a member of our team or another person;

  • use the Website to submit content that breaches section 5;

  • attempt to bypass security, access controls or other technical measures; or

  • use the Website for any unlawful or fraudulent purpose.

We may suspend or block access to the Website, without notice where reasonably necessary, if we reasonably believe that you have breached these terms or that your use of the Website may harm us, other users or the Website.

7. Third-party websites and embedded content

The Website may contain links to third-party websites or services, including booking platforms, maps, social media services, video providers and other partner websites.

These links and services are provided for convenience. We do not control and are not responsible for:

  • the availability or content of third-party websites;

  • their security;

  • their terms of use;

  • their privacy practices;

  • their cookies or other tracking technologies; or

  • any goods, services or information they provide.

You should read the terms, privacy notices and cookie policies of any third-party website or service that you visit.

The Website may also contain embedded content, such as maps, videos, social media feeds or booking tools. Embedded content may communicate with the relevant provider and will be governed by that provider’s terms and policies.

8. Website availability and changes

We aim to keep the Website available and functioning properly, but we do not guarantee that:

  • the Website will always be available;

  • access will be uninterrupted;

  • the Website will be free from errors or omissions;

  • content will always be current; or

  • the Website will be free from viruses or other harmful components.

We may change, suspend or withdraw all or part of the Website, including its content and features, at any time. This may be necessary because of maintenance, security, technical issues, operational changes, changes to our activities or circumstances outside our reasonable control.

We may update these Website Terms of Use from time to time. Changes will take effect when posted on this page. We will highlight material changes where reasonably practicable. You should check this page periodically.

9. Liability

Nothing in these terms excludes or limits our liability for:

  • death or personal injury caused by our negligence;

  • fraud or fraudulent misrepresentation;

  • breach of a statutory right or obligation that cannot lawfully be excluded or limited, including a consumer’s rights under the Consumer Rights Act 2015; or

  • any other liability that cannot lawfully be excluded or limited.

Subject to the above, we will not be liable for:

  • loss that was not reasonably foreseeable when you used the Website;

  • business losses, including loss of profit, revenue, business, contracts, opportunity or anticipated savings; or

  • loss arising because you relied on general information on the Website instead of checking the relevant booking confirmation and Booking Terms and Conditions.

This section does not affect any rights or remedies you may have under applicable consumer law. In particular, it does not limit any rights you may have in relation to an activity or service that you have booked with us.

10. Accessibility

We are committed to making the Website as usable and accessible as reasonably possible for everyone.

If you experience a barrier when using the Website, or need information in a different format, please contact us at info@theshac.co.uk. We will consider reasonable adjustments and provide reasonable assistance where appropriate, in line with our duties under the Equality Act 2010.

11. Privacy and cookies

Our Privacy Notice explains how we process personal data collected through the Website and in connection with our services.

Our Cookie Policy explains how the Website uses cookies and similar technologies and how you can manage your preferences.

12. Complaints and contact

If you have a question, concern or complaint about the Website, please contact us:

Email: info@theshac.co.uk

Please provide:

  • your name;

  • your contact details;

  • the page or feature involved;

  • a description of the issue; and

  • any relevant dates or supporting information.

We will acknowledge your complaint and aim to respond within a reasonable period. Complaints about a booking or activity will be handled under the applicable Booking Terms and Conditions.

13. Governing law and jurisdiction

These Website Terms of Use are governed by the law of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, except that consumers who live in Scotland or Northern Ireland may also bring proceedings in the courts of Scotland or Northern Ireland, as applicable.